Services & Facilities

Car Rental

If you are planning to travel in New Zealand, renting a car is one of the best options to explore the island. As an IHG Rewards Club Member you can earn points when renting your car at Hertz and save 35% of the car’s base price.

To rent a car with a foreign drivers licence you need to carry an official English translation with you at all times. Prepare yourself for the road conditions in New Zealand and plan enough time for your journey. Be aware that many companies have a minimum age of 21 for renting cars. 


Two complimentary self-service car parks are available for guest use:

Car Park 1 – Daytime parking 6am – 6pm daily
Car Park 2 – Overnight and long term parking

Your room key will let you in and out of the hotel car park, simply drive up to the barrier and swipe the key card. Non-residential guests can obtain a key card from reception.

Hotel Shuttle Service

The Yellow Bus is a third party shuttle that services the needs of hotel guests in the Auckland Airport precinct. The Yellow Bus runs on a continuous circuit 24 hours, seven days per week, every 20 minutes. Ticket machines are located at Auckland Airport bus stops at the international and domestic terminals and in the hotel’s lobby. The fare is $6.00 one way. Tickets must be purchased prior to boarding the bus. Children 12 and under ride The Yellow Bus for free.

Check Out Time 

Our check out time is 11:00am. If you wish to extend your check out time, please contact Reception. Please note that late check out is subject to availability and may incur an additional charge. 


Gain access to over 4,600 national and international publications when you stay with us through the innovative PressReader app. Simply see our team at reception when you arrive for unlimited Wi-Fi access during your stay with IHG Rewards Club. Membership is free and unlocks great benefits and discounts. Connect to ‘Holiday Inn Wireless’ Wi-Fi access point. Go to or download the PressReader app from your device’s app store.

Guest Laundry   

Self service washing machines and dryers are located opposite room 1101 on the ground floor and 2203 on the first floor. Machines take NZD $1 & $2 coins, change can be acquired at reception. 2 x $2 coins per wash cycle and 1 x $2 + 1 x $1 per dry cycle. 

Dry Cleaning

The Hotel has an external laundry and dry cleaning service collection daily. Laundry dockets and bags are located in the wardrobe of you hotel room. Please complete the Laundry Docket detailing your name and room number, place the laundry inside the bag provided with the completed docket. 


Open 24 hours, the gym is located on the second floor. A range of cardio machines, weights machines and free weights are available. Towels and drinking water are also provided. Please bring your own drink bottle. We kindly ask that noise is kept to a minimum. 


the hotel pool is located in the central courtyard. Please note the following safety guidelines. 

  • Children under the age of 16 years must be accompanied by an adult.
  • Glassware is not permitted within the fenced area. 
  • Open during daylight hours. 

Room Service 

A range of menu options are available. 

Business Services 

Business facilities are available through Reception. We can assist with your business needs 24 hours a day, 7 days a week.