Hotel FAQ

Got any questions?

Before you book your stay at Holiday Inn Auckland Airport, it is natural you may have a number of questions on your mind, ranging from queries about our location and facilities, to our services and more. In this section we have gathered a selection of frequently asked questions (FAQ’s) about the hotel and answered them. If you have any further questions that are not answered here, don’t hesitate to get in contact with us.

General

How far is the hotel from the airport?

The hotel is approximately a 5 minute drive from Auckland Airport.

How can I get to the hotel from the airport?

The Yellow Bus (third party shuttle service) offers transfers to and from Auckland Airport. The Yellow Bus runs on a continuous circuit 24 hours, seven days per week, every 20 minutes. Ticket machines are located at Auckland Airport bus stops at the international and domestic terminals and in the hotel’s lobby. The fare is $6.00 one way. Tickets must be purchased prior to boarding the bus. Children 12 and under ride The Yellow Bus for free.

What is IHG® Rewards Club?

It is a global rewards programme where you can earn and redeem points for stays at over 5,000 IHG®  hotels worldwide as well as an array of “beyond hotel” rewards including hand-bags, phones and golf clubs. Best of all, the programme is free.

The Hotel

What are check in/out times?

Our check in time is 2pm. Our check out time is 11am. If you wish to extend your check out time, please contact Reception. 

Where can I store my bags if I arrive early?

Your bags can be stored with Concierge until you require them.

Do you have a laundry service?

The hotel has an external laundry and dry cleaning service collection daily. We also have self-service washing machines and dryers  

Is there a gym at the hotel?

Yes, the gym is located on the second floor and is open 24hrs. The hotel gym offers a range of cardio machines, weight machines and free weights.

Do you have free WiFi?

Yes, wireless and cabled internet is available in all guest rooms.

Parking & Car Rental

Do you offer car-parking in your hotel?

Yes. Two complimentary self-service car parks are available for guest use:

Car Park 1 – Daytime parking 6am – 6pm daily
Car Park 2 – Overnight and long term parking

Your room key will let you in and out of the hotel car park, simply drive up to the barrier and swipe the key card. Non-residential guests can obtain a key card from reception.

Where can I rent a car?

All major rental car companies are located at the airport. Please content Reception for more details.

Dining

Where can I get breakfast?

Breakfast is available in Vapor Restaurant. The breakfast buffet is available from 5:00am until 10:00am on weekdays and until 10:30am on weekends. A continental breakfast is $25 per person or a full breakfast is $32 per person.

What time is the restaurant open?

For Breakfast, Vapor Restaurant  5:00am until 10:00am on weekdays and until 10:30am on weekends

For Lunch, Vapor Restaurant opens from 11:30 – 2:30pm.

For Dinner, Vapor Restaurant opens from 5:30 – 9.00pm.

Room Service is 24 hours.