Before you stay

We can help you make the most out of your stay at Holiday Inn Auckland Airport. See our frequently asked questions about our hotel facilities and tips on what to do in South Auckland.

Plus make sure you check out our great range of packages and specials.


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Earn Points for Your Stay

Are you an IHG® Rewards Member yet?  You can earn and redeem points for stays at over 4,400 IHG hotels worldwide as well as an array of “beyond hotel” rewards including hand bags, phones and golf clubs. Not only is it free to sign-up but you receive free Wi-Fi during your stay. Sign up now

Auckland Airport hotel packages and specials

Kids Stay & Eat Free*

Take the kids to Auckland South and enjoy our family-friendly atmosphere at a family-friendly rate. The kids will love all the amazing local attractions, and you can relax at the end of the day in comfortable surrounds and enjoy fantastic dining at Vapour Restaurant.

*Kids Stay Free applies to those 12 and under staying in the same room as their parent(s) in existing bedding. Kids Eat Free is available to children under 12 years. This offer is only valid when children are accompanied by a paying adult and when dining at Vapour Restaurant.

Before you stay

Car Rental

If you are planning to travel in New Zealand, renting a car is one of the best options to explore the island. As an IHG® Rewards Club Member you can earn points when renting your car at Hertz® and save 35% of the car’s base price.

To rent a car with a foreign drivers licence you need to carry an official English translation with you at all times. Prepare yourself for the road conditions in New Zealand and plan enough time for your journey. Be aware that many companies have a minimum age of 21 for renting cars. Find out more about Car Rentals in Auckland.

Hotel Auckland Airport


Two complimentary self-service car parks are available for guest use:

Car Park 1 – Daytime parking 6am – 6pm daily

Car Park 2 – Overnight and long term parking

Your room key will let you in and out of the hotel car park, simply drive up to the barrier and swipe the key card. Non-residential guests can obtain a key card from reception.

Hotel Shuttle Service

The Yellow Bus runs on a continuous circuit from 4am until 2am (0400 – 0200) between the hotel and the airport every 30 minutes (approximately). The Big Yellow Bus is a third party shuttle that services the needs of hotel guests in the Auckland Airport precinct. The Holiday Inn Auckland Airport logo will be visible on the side of the bus.
Ticket machines are located at Auckland Airport bus stops at the international and domestic terminals and in the hotel’s lobby. The fare is $6.00 one way. Tickets must be purchased prior to boarding the bus. Children 12 and under ride for free.

Domestic terminal: The bus stop is directly outside door 4, wait by the bus stop sign. Pick up is every 15 and 45 minutes past the hour.

International terminal: Depart through door 6, cross the road and head towards the public bus stop. Pick up is every 20 and 50 minutes past the hour.

Holiday Inn Auckland Airport: The shuttle bus will pick up outside of the entrance on the hour and the half hour. Please note there is no shuttle service available between 2am and 4am. Taxis are available 24 hours a day.

For more information on shuttle bus, please contact front office on +64 (0)9 275 1059

Yellow Bus Website View Map

Rainbows End Auckland Airport

What to do in South Auckland

From theme parks to vineyards there is something for everyone in South Auckland. We have compiled a list of the best attractions in the area. Alternatively ask our reception for a map of the local area.

What to do in South Auckland

There are several places to eat within walking distance of the hotel including a café, an Indian restaurant and a Chinese restaurant. Ask our reception staff for directions. If you are driving or taking a taxi, head towards the airport where you will find a small shopping centre on the left hand side of the road before the domestic terminal, there is a café, bakery, Carl’s Junior, Sushi restaurant, plus some other options.

Internet access auckland airport hotel


Gain access to over 4,600 national and international publications when you stay with us through the innovative PressReader app. Simply see our team at reception when you arrive for unlimited Wi-Fi access during your stay with IHG® Rewards Club. Membership is free and unlocks great benefits and discounts. Connect to ‘Holiday Inn Wireless’ Wi-Fi access point. Go to or download the PressReader app from your device’s app store.

Frequently Asked Questions

Hotel Services

Can the air-conditioning be adjusted?

Air-conditioning can be adjusted using the control dial in the room.  

Where can I store my bags?

Your bags can be stored with Concierge until you require them.  

Do you have up-to-date flight information?

We have two screens located in the hotel lobby which show the latest flight information.

Do you have an umbrella/adaptor?

Umbrellas and adaptors can be borrowed from Concierge.

Can I exchange foreign currency here?

Yes, we can exchange foreign currency. We accept: Australian dollars, US dollars, euros, pound sterling, Japanese yen and Canadian dollars.

Do you have an ATM?

We do not have an ATM, the closest is located at the set of shops next to Hotel Grande, please ask reception for directions.

Do you have computers I can use?

Yes, there are two computers located in the hotel lobby that guests can use to browse the internet. Our reception team can assist with printing requirements. There will be a charge of 10 cents per page printed or 20 cents in colour.

Can I get a newspaper?

The hotel supplies the NZ Herald and this can be arranged to be delivered to your room. Alternatively, you can collect one from the Concierge desk.

Can you post my mail here?

Yes – just handover the mail stamped and we can post it for you. We can also organise a courier which can be charged back to your room.

What time is check out?

Check out is 11am and check in is 3pm. Any hour you stay in your room after check out time, there would be a late check out fee of  $20 per hour up until 6pm.

If we want an extra bed, rollaway or cot do we have to pay extra?

Baby cots are free and extra beds (rollaway) charged at $65.

What time is the pool open?

The hotel pool is located in the central courtyard and is open from 7am till 10pm daily. Please note the following safety guidelines:

• Children under the age of 16 years must be accompanied by an adult

• Glassware is not permitted within the fenced area

Does your bar have a happy hour?

Yes, Halo Bar’s happy hour is from 5-7 pm, and includes specials on beer and wine.

Do you have a gym?

Yes we do have a gym. It is open 24 hours, you just need your room key to access it. It is located on the second floor between rooms 2067 and 2201.

Telephone and Internet

How do I get an outside line? How do you dial an international number?

To get an outside line, lift the receiver of the phone and dial 0, then dial the number you require. For international calling you need to lift the receiver, dial 0 for the outside line, then 00, followed by the country code, the area code and the number. Local and international charges apply.

Where can I access the internet and how much is it?

Wired and wireless internet is available in all guest rooms. Instructions for use are on the tent card located on the desk in your room, please contact reception to purchase time.

IHG® Rewards Club members enjoy free standard internet service.

Can I have a wake up call?

Yes we can arrange a wake up call.

Local Area/Transport

How long does it take to get to the airport and how do I get there?

The Holiday Inn Auckland Airport is located just 4.8km from the international terminal at Auckland Airport. There are several transport options for travel between Holiday Inn and Auckland Airport:

Shuttle Bus – The Yellow Bus:
Running on a continuous circuit between the hotel and the airport every 30 minutes. Tickets are $6 each way for adults and free for children.

Taxi Companies:
Auckland Co-op Taxis
Corporate Cabs
VIP Cabs Limited
Green Cabs Limited

Prices will vary between companies but you can expect your fare to be approximately $12-20.

Where is the nearest service station?

There is a BP service station located at 154 Coronation Drive, a 4 minute drive from the hotel. There is also a Z service station located on the right side of George Bolt Memorial Drive, just before the turn off to the international terminal.

What time is the restaurant open?


Breakfast is available in Vapor Restaurant from 5am – 10.30am daily. You will enjoy an extensive selection of hot and cold breakfast dishes and eggs to order.

Alternatively we can offer an Express Breakfast – your choice of espresso based coffee or tea with two items from our bakery selection for only $10.


Our à la carte lunch menu is available from 12pm – 2.30pm and features a variety of cuisine.


Our à la carte and buffet dinner is available from 6pm – 10.30pm. Our buffet dinner offers a delightful selection of hot and cold dishes, including our nightly roast of the day and amazing dessert selection.

People traveling with children can enjoy our KIDS EAT FREE facility for children of 12 and under. For our children’s menus click here

Room Service

Just call up any time, day or night and our chef will prepare your meal delivered to your door by one of our friendly staff.